MAMA MANDALA REFUND AND CANCELLATION POLICY
Version 2.1. Effective September 15, 2026. Replaces the previous refund policy.
We want you to get what you came for. If something is not right, tell us.
Places are non-transferable. A place in any class, workshop, ceremony, session or retreat is personal to the participant named at registration and cannot be given or sold to anyone else.
Program-specific terms. Some programs publish their own payment and cancellation terms, on the program's page or at checkout. Where those differ from this policy, the program's own terms control for that program. Everything in this policy that a program's own terms do not address still applies.
Refunds are of amounts actually paid. If a refund is due, we refund what you actually paid, not the list price. Where this policy gives a percentage refund, that percentage is of what you paid.
Digital courses and recordings
Access is immediate, so these are non-refundable.
If the material does not work, that is different. If you hit a technical problem with the site, your access, or a file, email us and we will fix it. If we cannot fix it within a few days of you telling us, we refund you.
Live online sessions
Full refund if you cancel more than 48 hours before the session starts. No refund inside 48 hours.
If we cancel, you get a full refund.
In-person classes and workshops
Full refund if you cancel more than 7 days before. 50% refund between 7 days and 48 hours. No refund inside 48 hours.
If we cancel, you get a full refund.
Multi-session series
A series is a set of sessions sold as one registration. The dates are listed on the program page. Full refund if you cancel more than 7 days before the first session. 50% refund between 7 days and 48 hours before the first session. No refund inside 48 hours. Once the series has started there is no refund, and no partial refund for a session you miss. Your registration covers the sessions in that series and does not carry to a later one.
If we cancel a session we reschedule it, or refund that session pro rata if you cannot make the new date. If we cancel a series before it starts you get a full refund.
Retreats and residential programs
Each retreat publishes its own payment and cancellation terms on its own page, because costs and commitments differ between venues and dates. Those published terms control for that retreat, and you accept them when you book.
Where a retreat does not publish its own terms, this applies: deposits are non-refundable and non-transferable, because they pay for the venue booking. The balance is refundable in full up to 90 days before the start and not refundable inside 45 days.
Travel insurance is strongly recommended, and it covers most of what this policy does not.
If we cancel a retreat
You receive a full refund of everything you paid Mama Mandala, deposit included.
We are not responsible for flights, accommodation booked separately, or other travel costs. That is what travel insurance is for.
If something goes wrong with your order
Wrong item, double charge, a link that does not arrive, a payment that fails after you were charged. Email us and we will sort it out.
If you are unsatisfied
Tell us, and tell us early. Depending on what happened we may offer a different program, a credit toward something else, or a refund. Credits may carry a time limit or exclude certain products, and we will say so when we offer one.
This is our good-faith attempt to make things right, not a guarantee, and it does not replace the terms above.
Removal for conduct
No refund.
How to ask
Email Mama@mamamandala.com with your product name and order number and what happened. We answer within 5 business days.