We deliver content and materials to you via links to our website course area or in some cases, links to third party websites, and you will be able to access them immediately. For all such product / content / material available to you instantly on purchase, we have a no refund policy. For any products or events that are not available immediately, we will consider issuing refunds in advance of the start date, but no refunds will be given after the event / course / class has started.
Please contact us to request a refund.
Our goal is to leave you satisfied and will do our best to help you get the most out of any product or class you purchase. If you are not happy with a product or if it fails to meet your reasonable expectation, please contact us as soon as possible with any concerns or issues. We will do our best to offer you an alternate product that might be more appropriate for you, as long as you contact us within a short time after gaining access to the product or class material. Our preference is to attempt to find the best option for customers among our products, however in some cases we can offer credit to be used toward future products. Such credit may be limited in duration and/or exclude certain products.
Our online order and registration process may not function perfectly at all times. We will do our best to help resolve any issues you encounter. If a defect is found, or if our support staff can confirm the problem but cannot provide a fix or work-around within a few days immediately following your purchase, we will promptly refund you.
If you are experiencing difficulty with access to our website, please contact us with as much information as possible and a copy of the invoice we sent to you by email when you purchased. The more information you can provide to us, the easier it will be for us to help you diagnose any problems and workarounds. Please provide details about your device, web browser, and operating system, and please send along a complete description of the problem you encountered. We will do our best to assist with any problems as a matter of urgency.If you have questions about any of the above, please contact us. We are happy to answer any questions you may have.